Welcome Letter from Our Host Charlotte Douglas Airport

Dear SMART Airports and Regions conference participant,

I look forward to welcoming you to the 2017 SMART Airports and Regions conference and exhibition in Charlotte, North Carolina, home to Charlotte Douglas International Airport (CLT).

Every year, participants from around the world attend the SMART Airports and Regions conference to learn how airports are leading global growth and innovation. The conference explores best practices and developments from leading industry experts and airports, whose collective knowledge greatly benefits the sector as it continues to grow in influence.

I am honoured that CLT is among these leading airports. Charlotte Douglas International Airport is the second largest hub to American Airlines, the world’s largest airline. We served over 44 million customers last year and are committed to delivering an exceptional airport experience. Our passenger satisfaction scores are consistently high and we are growing to meet increased demand for service. CLT is in the second year of Destination CLT, a multi-year, $2.5 billion dollar development program. We value strong partnerships and have a proven business model, which has resulted in one of the industry’s lowest cost per enplanement in the world. We’re a great place to do business. As our airport continues to grow, we look forward to the opportunity to bring industry experts together to cement relationships, network and share ideas. We also welcome the opportunity to host tours of our facilities for conference attendees.

Charlotte Douglas International Airport looks forward to hosting and sharing best practices with you at the 2017 SMART Airports and Regions conference and exhibition.

Brent Cagle, Aviation Director, Charlotte Douglas Airport