Dublin Airport has invested €2 million on 62 new self-service kiosks to improve the check-in experience for four of its major airline customers.
It says that the new kiosks, installed in both its terminals, will allow the airport and its airline customers to process greater numbers of passengers by increasing the peak check-in capacity.
Passengers using the new self-service bag drop kiosks can, depending on the airline, check in for their flight, tag their own bag and dispatch it into the baggage system much faster than would be the case using traditional check-in desks.
The new kiosks are initially being used by Aer Lingus, Ryanair, CityJet and Flybe passengers, but several other airlines at Dublin Airport have already expressed interest in using the same technology.
“This €2 million investment streamlines and simplifies the baggage check-in process for passengers,” enthuses Dublin Airport’s managing director, Vincent Harrison.
“It will reduce check-in queue times and also increase the overall capacity at check-in in both Terminal 1 and Terminal 2.”
The gateway worked with its technology provider Rockwell Collins in conjunction with Pulse.aero to provide a tailored process for each airline.
“While we used the same technology in both terminals, it was adapted to specifically meet the needs of our airline customers,” adds Harrison.
“The new self-service systems are already having a significant impact on check-in times at Dublin Airport.
“This project is one of a large number of investments that Dublin Airport is making across both terminals, at the boarding gates and on the airfield to add capacity and to continue to improve the passenger experience.
“The self-service kiosk and bag drop installation underlines our ongoing commitment to ensuring that passengers enjoy the very latest technological advances in their journey through Dublin Airport.”
“Touchless bag drop means that passengers can drop their bag at a self-service machine that requires only minor user interaction, thus eliminating many of the steps they have to deal with when checking in,” notes Chris Forrest, vice president of airport systems for Rockwell Collins.