DAY ONE CONFERENCE – THURSDAY 16 APRIL 2020

Welcome addresses

Conference Chair welcome

San Antonio International Airport Welcome

CNN SMART 360 Panels- Moderated by CNN Correspondent/ Journalist

SMART 360 – STRATEGIC PARTNERSHIPS IN AVIATION FOR ECONOMIC DEVELOPMENT

(Panel Discussion)

Panel members will explore and discuss the positive impact that aviation has on economic development, job creation, tourism and trade.

  • SMART Cities and NEXT Airports
  • Airport/ Airline – dynamic partnerships
  • The Road Map for Growth
  • Airport Region Employment – (direct/indirect/induced/tourism/ancillary)
  • Catalysts for International Trade & Business

SMART 360- Competition, Innovation and Customer Experience

(Panel Discussion)

Panel members will explore and discuss the increasing competitive environment and how airports are focussed on expanding and enhancing appeal.

  • Airport Design- designing in innovation
  • Master-planning
  • Leveraging technology
  • Innovation Hubs/ partnerships and investment in local start ups
  • Enhancing the customer experience.

 

Session 3- CIO PANEL ROUNDTABLE DEBATE

(Panel Discussion)

The industry’s best, brightest and most influential minds offer leading insights on the airport of the future.

SMART technologies and innovations are revolutionizing the way passengers and air-based commerce move around the globe.

The modern Airport is a high-tech mecca of SMART technology and innovation.

Key strategies in meeting the future demands of the modern passenger.

  • SMART Airport Technology
  • What does the airport of the future look like?
  • Digital Airports – The airport’s nervous system, touching and managing every point of interaction.
  • Enabling all airport stakeholders, airlines, security, operations, concessionaires, and other service providers to benefit from innovation
  • Facilitating and transforming the “Passenger Experience”

Session 4- Maintaining high standards in customer experience in times of disruption, development and Growth.

Presentation

“How do airports both innovate for the future and also plan for high levels of customer service and experience during times of disruption, development and growth?”

  • Customer Experience excellence during times of development and disruption
  • Breeding a customer service culture
  • Innovation, technology and the way we will travel next

CONTACT US

Programme/Sponsorship & Exhibition
Andrew Hazell, Commercial Director,
Aviation Media
andrewh@aviationmedia.aero

Registration Enquiries
Jonathan Lee, Managing Director,
Aviation Media
jonathan@aviationmedia.aero

Event Enquiries
Alison Grinter, Events Director,
Aviation Media
alison@aviationmedia.aero