DAY ONE CONFERENCE – THURSDAY 16 APRIL 2020

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07:00 – 07:30am – River Walk Run – OPTIONAL

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08.00 – 09.00am  REFRESHMENTS ON ARRIVAL IN EXHIBITION

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09.00 – 09.45am   WELCOME ADDRESSES

• Jesus Saenz, Director of Airports, San Antonio Airport System
• Local dignitary
• Conference chair: Chris LeTourneur, President & Chief Executive Officer, MXD Development Strategists

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9.45 10.45am – CNN SMART 360 Panels- Moderated by CNN Correspondent/ Journalist

SMART 360 – STRATEGIC PARTNERSHIPS IN AVIATION FOR ECONOMIC DEVELOPMENT

(Panel Discussion) PART ONE

Panel members will explore and discuss the positive impact that aviation has on economic development, job creation, tourism and trade.

• SMART cities and NEXT airports
• Airport/ airline – dynamic partnerships
• The road map for growth
• Airport region employment – (direct/indirect/induced/tourism/ancillary)
• Catalysts for international trade & business

Jesus Saenz, Director of Airports, San Antonio Airport System
Tom Ruth, President & Chief Executive Officer, Edmonton International Airport
Mark Thorpe, Chief Executive Officer, Ontario International Airport
Bryant Francis, Director of Aviation, Port of Oakland

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10.45- 11.15am – MID-MORNING REFRESHMENT BREAK IN EXHIBITION

11.15-12.15pm – CNN SMART 360 Panels- Moderated by CNN Correspondent/ Journalist

SMART 360 – STRATEGIC PARTNERSHIPS IN AVIATION FOR ECONOMIC DEVELOPMENT

(Panel Discussion) PART TWO

Panel members will explore and discuss the positive impact that aviation has on economic development, job creation, tourism and trade.

• SMART cities and NEXT airports
• Airport/ airline – dynamic partnerships
• The Road map for growth
• Airport region employment – (direct/indirect/induced/tourism/ancillary)
• Catalysts for international trade & business

Bill Wyatt, Director of Airports, Salt Lake City Corporation
Hon. Alan D. Wapner, Airport Board Commissioner President, Ontario International Airport Authority
Ken Buchanan, Executive Vice President, Revenue Management Division, Dallas Fort Worth International Airport
                   

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12.15- 1.45pm – LUNCH BREAK IN EXHIBITION

1.45- 2.45pm– Session 3: CIO PANEL ROUNDTABLE DEBATE

(Panel Discussion)

The industry’s best, brightest and most influential minds offer leading insights on the airport of the future.

SMART technologies and innovations are revolutionizing the way passengers and air-based commerce move around the globe.

The modern Airport is a high-tech mecca of SMART technology and innovation.

Key strategies in meeting the future demands of the modern passenger.

• SMART Airport Technology
• What does the airport of the future look like?
• Digital Airports – The airport’s nervous system, touching and managing every point of interaction.
• Enabling all airport stakeholders, airlines, security, operations, concessionaires, and other service providers to benefit from innovation
• Facilitating and transforming the “Passenger Experience”

Moderator: Dominic Nessi, Vice President, Strategic Engagement, Airports, Aviation ISAC

Aura Moore, Chief Information Officer, Los Angeles World Airports
Tanya Acevedo, Chief Technology Officer, Houston Airport System
Diego Ferrer, Managing Deputy Commissioner – IT & Telecommunications, Chicago Department of Aviation
Daver Malik, Deputy Aviation Director and ACIO, Phoenix Sky Harbor International
Brandon Taugner, Director of IT Operations, Tampa International Airport
Sharon Heard-Brown, Assistant General Manager, IT Operations, Hartsfield-Jackson Atlanta International Airport

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2.45 – 3.15pm – MID-AFTERNOON REFRESHMENT BREAK IN EXHIBITION

3.15 – 4.25pm – Session 4: Maintaining high standards in customer experience in times of disruption, development and Growth.

Presentation

“How do airports both innovate for the future and also plan for high levels of customer service and experience during times of disruption, development and growth?”

• Customer Experience excellence during times of development and disruption
• Breeding a customer service culture
• Innovation, technology and the way we will travel next

Moderator: Karen W. Ellis, Chief Customer Experience Officer, San Antonio International Airport

Tawana Russell, Airport Manager – Guest Experience, Fort Lauderdale-Hollywood International Airport
Bob Miles, President, Bags
Eric Peterson, Principal, Alliiance
Sharon McCloskey, Vice President of Customer Experience, Dallas Fort Worth International Airport
Steven Wilson, Regional Practice Area Leader, North Central, Cities + Urban Design, Gensler

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4.25- 5.10pm – SESSION 5: CASE STUDY EXAMPLE: STRATEGIC DEVELOPMENT PLANS VS. MASTER PLANS – HOW SAN ANTONIO HAS EMBRACED A UNIQUE APPROACH TO FUTURE PLANNING.

• How to address and accommodate community buy in through a master plan process.
• Does your airport represent your community, how important is communication through the development of plans to transform your local gateway to the world?

Moderator: Chris LeTourneur, President & Chief, Executive Officer, MXD Development Strategists

Syed Mehdi, Chief Strategy & Development Officer, San Antonio International Airport
John van Woensel, National Planning Manager, WSP
Gretchen Roufs, Public Engagement Consultant, Gretchen Roufs|AMS
Christine Rajpal, Senior Architect  / Buildings Delivery Leader, Jacobs

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