DAY ONE CONFERENCE – Tuesday 3 November 2020

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7.00 – 7.30am – River Walk Run – OPTIONAL

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8.00 – 9.00am –  REFRESHMENTS ON ARRIVAL IN EXHIBITION

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9.00 – 9.45am –  WELCOME ADDRESSES

• Jesus H. Saenz, Jr., Director of Airports, San Antonio Airport System
• Local dignitary
• Conference chair: Chris LeTourneur, President & Chief Executive Officer, MXD Development Strategists

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9.45 – 10.45am – SESSION 1: CNN SMART 360 PANELS- MODERATED BY CNN CORRESPONDENT / JOURNALIST

SMART 360 – ADDRESSING THE ECONOMIC AND HEALTH IMPACT OF COVID-19 ON THE AVIATION INDUSTRY  

(Panel Discussion) PART ONE

Panel members will explore and discuss the positive impact that aviation has on economic development, job creation, tourism and trade.

• • Managing the COVID-19 crisis – strong leadership and a road map for recovery
  • Maintaining relations with airport stakeholders, airlines, and tenants during crisis
  • Communication, partnerships and outreach
  • Continuity and restart planning
  • Returning terminals to capacity
  • SMART cities and NEXT airports
  • Airport/ airline – dynamic partnerships
  • The road map for growth
  • Airport region employment – (direct/indirect/induced/tourism/ancillary)
  • Catalysts for international trade & business
    

Jesus H. Saenz, Jr., Director of Airports, San Antonio Airport System
Tom Ruth, President & Chief Executive Officer, Edmonton International Airport
Mark Thorpe, Chief Executive Officer, Ontario International Airport
Bryant Francis, Director of Aviation, Port of Oakland

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10.45 – 11.15am – MID-MORNING REFRESHMENT BREAK IN EXHIBITION

11.15 – 12.15pm – SESSION 2: CNN SMART 360 PANELS- MODERATED BY CNN CORRESPONDENT / JOURNALIST

SMART 360 – ADDRESSING THE ECONOMIC AND HEALTH IMPACT OF COVID-19 ON THE AVIATION INDUSTRY 

(Panel Discussion) PART TWO

Bill Wyatt, Director of Airports, Salt Lake City Corporation
Hon. Alan D. Wapner, Airport Board Commissioner President, Ontario International Airport Authority
Rick Crider, Executive Vice President, Airport/Railport & Military Relations, Port San Antonio

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12.15 – 1.45pm – LUNCH BREAK IN EXHIBITION

1.45 – 2.45pm– SESSION 3: TECHNOLOGY, DIGITIZATION AND INNOVATION IN THE RESPONSE TO COVID-19

(Panel Discussion)

The industry’s best, brightest and most influential minds offer leading insights on the airport of the future in the post-pandemic world.

SMART technologies and innovations are revolutionizing the way passengers and air-based commerce move around the globe.

The modern airport is a high-tech mecca of SMART technology and innovation.

Key strategies in meeting the future demands of the modern passenger.

• New normals? – safety, social distancing, contact- contagion-containment- control, passenger flow management
• Screening, testing and capacity considerations
• Future trends in terminal technologies
• Next generation security
• Baggage/bag drop solutions
• Self service
• Mobile technology
• Connectivit

Moderator: Dominic Nessi, Vice President, Strategic Engagement, Airports, Aviation ISAC

Aura Moore, Chief Information Officer, Los Angeles World Airports
Tanya Acevedo, Chief Technology Officer, Houston Airport System
Diego Ferrer, Managing Deputy Commissioner – IT & Telecommunications, Chicago Department of Aviation
Daver Malik, Deputy Aviation Director and ACIO, Phoenix Sky Harbor International
Brandon Taugner, Director of IT Operations, Tampa International Airport
Sharon Heard-Brown, Assistant General Manager, IT Operations, Hartsfield-Jackson Atlanta International Airport

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2.45 – 3.15pm – MID-AFTERNOON REFRESHMENT BREAK IN EXHIBITION

3.15 – 4.25pm – SESSION 4: CRISIS AND OPPORTUNITY- MAINTAINING HIGH STANDARDS IN CUSTOMER EXPERIENCE IN TIMES OF COVID-19 DISRUPTION, DEVELOPMENT AND GROWTH 

(Presentation)

“How do airports both innovate for the future and also plan for high levels of customer service and experience during times of disruption, development and growth?”

• Customer experience excellence during times of development and disruption
• Early adoption of new strategies and solutions in response to COVID-19
• Breeding a customer service culture
• Innovation, technology and the way we will travel next

Moderator: Karen W. Ellis, Chief Customer Experience Officer, San Antonio International Airport

Tawana Russell, Airport Manager – Guest Experience, Fort Lauderdale-Hollywood International Airport
Bob Miles, President, Bags
Eric Peterson, Principal, Alliiance
Steven Wilson, Regional Practice Area Leader, North Central, Cities + Urban Design, Gensler

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4.25 – 5.10pm – SESSION 5: CASE STUDY EXAMPLE: STRATEGIC DEVELOPMENT PLANS VS. MASTER PLANS – HOW SAN ANTONIO HAS EMBRACED A UNIQUE APPROACH TO FUTURE PLANNING.

(Presentation)

• How to address and accommodate community buy in through a master plan process
• Does your airport represent your community, how important is communication through the development of plans to transform your local gateway to the world?

Moderator: Chris LeTourneur, President & Chief, Executive Officer, MXD Development Strategists

Syed Mehdi, Chief Strategy & Development Officer, San Antonio International Airport
John van Woensel, National Planning Manager, WSP
Gretchen Roufs, Public Engagement Consultant, Gretchen Roufs|AMS
Christine Rajpal, Senior Architect  / Buildings Delivery Leader, Jacobs
Arja Lukin, Project Director, Airport City Aviapolis

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